Perform accurate and precise real-time analysis and correlation of logs/alerts from a multitude of client devices with a focus on the determination of whether said events constitute security incidents

Analyze and assess security incidents and escalate to client resources or appropriate channel for additional assistance

Manage all customer situations in a professional manner with emphasis on customer satisfaction

Work with SOC operator to handle clients' requests and questions received via phone, e-mail, or an internal ticketing system in a timely and detail-oriented fashion in order to resolve a multitude of information security related situations

Interact with, configure, and troubleshoot network intrusion detection devices and other security systems via proprietary and commercial consoles

Passionate about cybersecurity. Ideally have 1 year of relevant full-time work experience

Professional qualifications (e.g. CCSK, OSCP, OSWE, CEH, CISSP, CISA, etc.) will be an advantage

Linux/Unix and Windows operating system navigation and administration, working from the command line (vs using a GUI)

Networking protocols and services (FTP, HTTP, SSH, SMB, LDAP, etc.

Identifying exploits, vulnerabilities, and network attacks

Packet analysis, and related tools (tcpdump, Wireshark, ngrep, etc.)

Using and recognizing regular expressions

Database queries and structures

Highly professional communication (written and verbal), teamwork and customer service skills -Attention to detail and great organizational skills