Detail

Key Responsibilities

Provide application support and maintenance for clients, addressing issues in a timely manner.
Solve client incidents and issues on-site in Hong Kong.
Manage Silva tickets, ensuring follow-up within SLA for UiPath-related issues.
Conduct in-depth troubleshooting, root cause analysis, and problem resolution at the coding level.
Maintain and update application-related documentation, including Application Information Documents (AID) and Application Support and Control Plans (ASCP).
Support and comply with incident management, change management, and problem management workflows.

Bachelor’s degree in IT, Information Systems, or a related discipline, or equivalent experience.
4-6 years of experience in IT, with a strong focus on UiPath automation.
Proficient in written English and Chinese; fluent in spoken English and Mandarin; good Cantonese speaking skills are a plus.
Experience in application support and maintenance, including incident troubleshooting and root cause analysis.
Strong communication skills and a positive attitude, with the ability to manage client and team relationships effectively.

Technical Skills:

Full life-cycle experience in analysis, architecture, and design documentation.
Strong knowledge of UiPath and its components, including UiPath Studio, Orchestrator, and Robots.
Proficiency in programming languages such as UiPath, C#, and the .NET Framework.
Familiarity with Microsoft VBA and MS-Access is a plus.
Technical expertise in design, development, coding, testing, and debugging.