Be the in-charge of the reception counter and ensure services provided in professional manner

Lead and guide the team to reslove guest special request, turn complaint into complement

Respond to emergency situation, communicate with the management effective and efficiently with solution and recommendation

Build up long term relationship with guest and maximize on day room sales revenue

Handle reports and any other ad hoc duties as assigned

Diploma or above in Hospitality Management or related disciplines

At least 1 years supervisory experience gained from hotel front desk operation

Excellent command of spoken English, Cantonese and Mandarin

Cheerful, proactive and excellent negotiation skills