About Your Role:

• • • • • • Manage end-to-end e-commerce platform operations, including product listing, pricing, content optimization, promotion planning, and execution.

          • Plan, execute, and optimize e-commerce marketing campaigns to drive traffic, conversion, and revenue growth.

          • Monitor and analyze sales performance, user behavior, campaign effectiveness, and traffic data, translating insights into actionable recommendations for business improvement.

          • Own inventory and logistics coordination, including stock forecasting, replenishment planning, and close collaboration with supply chain partners to ensure healthy stock turnover and on-time delivery.

          • Prepare regular management reports covering sales, marketing ROI, traffic performance, financial settlement, and promotion results; proactively highlight risks and growth opportunities.

          • Work closely with internal teams and external vendors/service providers to drive platform enhancements and campaign execution.

          • Lead daily customer experience and CS performance monitoring, identifying root causes of pain points and proposing process or system improvements.

          • Support strategic e-commerce initiatives and projects, such as platform enhancements, new tool adoption, omnichannel initiatives, or new business models.

          • Handle ad-hoc projects and provide strategic support to management as needed.

Does it sound like you?

• • • • • • • University degree or above in E-commerce, Digital Marketing, Business, or related disciplines.

            • 4 years of solid experience in B2C e-commerce or digital marketing, preferably within the retail or consumer goods industry.

            • Hands-on experience with e-commerce platforms (Magento 2.0 preferred), including campaign setup, merchandising, and performance tracking.

            • Strong data analysis and problem-solving mindset, with the ability to turn numbers into commercial insights.

            • Good understanding of customer journey, conversion optimization, and online marketing mechanics.

            • Self-motivated, adaptable, and able to work independently in a fast-paced environment.

            • A proactive team player with strong sense of ownership and responsibility.

            • Excellent interpersonal, communication, and presentation skills to collaborate effectively with both business and technical stakeholders.

            • Fluent in written and spoken English, Cantonese, and Putonghua.

            • Proficient in MS Office, especially Excel (pivot tables, data analysis) and PowerPoint; experience with dashboards or reporting tools is an advantage.