• Support project on technical side.

• Provide technical support to newly deployed on-premises ITSM platform as on-going BAU activities.

• Modify ITSM workflow and create new workflow, service request, etc. for the new on-premises ITSM platform upon requests.

• Manage and deliver ITSM and IT Operations projects assigned.

• Maintain quality service by establishing and enforcing organizational standards.

• Coordinate with various teams, including but not limited to, application, infrastructure, operations, and vendors, in IT services delivery.

• Evaluate the latest technologies and provide recommendations on ITSM tools adoption and process improvement (e.g., AI Ops).

• Support various audits such as internal audit, external audits, ISO 27001, etc.

• Work with the team for problem analysis, compilation of management & statistical reports/dashboards for management meetings and review.

• Higher Diploma in Information Technology, Computer Science or equivalent

• Holder of ITIL Certificate is a must

• 7+ years’ experience in ITSM process & governance

• Knowledge in ITIL control & governance in Change Management, Problem Management, Incident Management, etc.

• Sound knowledge and experience of auto-update CMDB.

• Solid experience in IT Service Management knowledge and managing IT operations.

• Sound skills of managing and tracking problem tickets, incident tickets, etc.

• Self-initiative and work with passion, a can-do attitude with strong ownership.

• Able to work independently and under pressure to meet defined schedule/deadline & KPIs.

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to [email protected]

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