Key Responsibilities

• Oversee and drive the overall delivery performance of the mentorship team, ensuring consistent achievement of project milestones and service standards.
• Proactively identify, investigate, and resolve any service-related issues or escalations in full alignment with the mentorship requirements outlined in each client project.
• Prepare and submit detailed monthly mentorship services reports to clients at least 7 days in advance of the scheduled review meeting. Each report should include:
  • Performance summary of the mentorship team and individual mentees (progress, metrics, strengths, and areas for improvement).
  • Recap of completed mentorship and training activities, plus a clear plan for upcoming sessions.
  • Priority topics and focus areas scheduled for the following month.
  • Status update on all issues raised during monthly service meetings or through other channels, including actions taken and resolution timelines.

Who We're Looking For

• Bachelor’s degree (or higher) in Electronics Engineering, Telecommunications Engineering, Information Engineering, or a closely related technical field (or equivalent qualification).
• At least 10 years of professional experience working with mobile network systems.
• Minimum 5 years of specialized experience in 4G and/or 5G mobile systems, specifically in:
  • Maintenance management and planning.
  • Development of maintenance services workflows and processes.
  • Knowledge transfer programs, training delivery, and skills assessment/evaluation.
• Self-motivated and highly analytical, with the ability to work independently and effectively tackle complex technical or operational challenges.
• Outstanding communication, coordination, and client relationship skills—able to engage confidently with internal teams and external stakeholders.