Key Responsibilities / 職責:

• Act as main contact for enterprise cloud support, ensuring system stability and uptime.

• Utilize cloud-native monitoring tools to proactively detect, escalate, and resolve critical alerts.

• Troubleshoot and resolve system access, performance, integration, and application issues to minimize disruptions.

• Manage full lifecycle of service tickets, including severity assessment, root cause analysis, and resolution of complex infrastructure issues.

• Maintain SLA compliance via regular health checks, patch management, and timely incident response.

Requirements / 職位要求:

• 1+ years of relevant experience in operations, technical support, system administration, or related fields (fresh graduates with strong technical aptitude will also be considered)

• Familiarity with ticketing systems and incident management processes

• Experience with AWS and monitoring tools is a plus

• Good command of written and spoken Cantonese & Mandarin

• Willing to perform shift duties (rotating shifts including overnight & weekend)

• Immediate availability is highly preferred