Duties:

• Provide technical support and proactive monitoring for managed service room to meet SLA targets.
• Supervise and coordinate Tier 1 activities to ensure incidents, changes, and problems are handled effectively.
• Work closely with internal teams and vendors to troubleshoot and resolve network and system issues.
• Handle Tier 2 support tasks, including in-depth troubleshooting and incident resolution.
• Maintain and continuously enhance technical documentation and operational procedures.

Requirements:

• Minimum 5 years of experience in networking, preferably with NOC or managed service exposure.
• Strong hands-on troubleshooting skills and solid understanding of IP networking fundamentals.
• Experience with enterprise network devices (e.g. Cisco, Huawei, Juniper, Aruba, Fortinet).
• Familiar with incident management, root cause analysis, and ITIL-based processes.
• Willing and able to work flexible 24x7 rotating shifts, including night shifts.