Senior Voice Engineer - Financial Services / 70k - 100k per month

Position Overview
This role is responsible for the architecture, stability, security, compliance, and continuous development of mission-critical voice services, including:

* Cisco IP Telephony (CUCM)
* BT Trading Environment (BTTE) turret systems
* Verint Financial Compliance (VFC) voice recording
* SIP/PSTN connectivity and carrier integrations

Operating within a regulated financial services environment, the role supports front office trading, compliance, and essential business communications.

Key Responsibilities

* Deliver senior-level design, operational support, and escalation management for:

* Cisco CUCM, Unity Connection, and JTAPI systems
* Trading Environment turrets
* Voice recording solutions such as Verint Financial Compliance (VFC)

* Ensure high availability, resilience, and low latency for corporate and trading voice services.
* Manage integration points between:

* Turret systems and CUCM
* Voice platforms and VFC recording systems
* SIP trunks and carriers (including HKT, BT, and international telecom providers)

* Lead technical resolution for voice incidents, including carrier escalations, fraud investigations, and major outages.
* Contribute to voice architecture for new office setups, trading floor expansions, relocations, and platform upgrades.
* Collaborate closely with Network, Security, Compliance, Trading Support teams, and external vendors to maintain service continuity and regulatory compliance.

Skills and Experience

Core Technical Expertise

* Extensive experience with Cisco CUCM, including multi-cluster and global dial plan implementations.
* Strong knowledge of turret platforms used in front office trading environments.
* Practical expertise with Verint VFC or similar regulated voice recording systems.
* In-depth understanding of SIP, RTP, CUBE, PSTN/PRI, QoS, and carrier interconnect technologies.
* Proven skills in voice security and fraud mitigation strategies.
* Solid background supporting enterprise voice platforms across multiple countries and regions.

Professional Background

* Minimum 8 years of experience in enterprise voice and unified communications engineering.
* Demonstrated experience supporting trading floor turret systems and voice recording platforms.
* Experience within financial services or regulated sectors strongly preferred.
* Proven track record as a technical lead or design authority.
* Project management experience is a plus.

Please reach out to German Cham at [email protected] for more information.

Senior Voice Engineer - Financial Services / 70k - 100k per month

Employer Ref.: 123456

Please apply through the Employer.