• Provide professional advices and support to resolve every customer request on chat with the agreed service quality principles
• Provide professional advices and support on maintenance of FAQ inventory to ease customer servicing on chat

• Assist customer’s enquiries on services/products/promotions on chat
• Support team leader to maintain FAQ inventory for chat service

• Required: Degree Holder

• Minimum 1 year of customer service experience, prefer in the banking industry with chat handling experience

• Microsoft Office and Outlook, Chinese typing
• Technical (Product) Knowledge
• Chat handling

• China business knowledge is an advantage

• Must be suitable for call centre environment

• English and Cantonese (for HK), Mandarin (for China)

• Ability to draft a correspondence with proper grammar, content, format and style

• Must be able to talk and type
• English & Chinese typing skill (traditional & simplified Chinese)

• Ability to prompt and effective resolution of customer issues

• Possesses customer-oriented attitude and a can-do spirit; understands the value of service

• Self-motivated with strong drive to achieve results

• Displays professionalism and ability to adapt to change,

• Ability to work with other colleagues to carry out daily operation

• Must be willing to work in the Call Centre’s location, in flexible working hours arrangement for call centre operation

Interested parties please email a MS Word version resume and expected salary to  [email protected] (852 94548869) and quote the job reference no.