Detail

Duties

Lead day-to-day IT operations for a small office, serving as the main IT contact.
Manage outsourced vendors to ensure SLA compliance, timely support, and proper documentation.
Oversee infrastructure, networks, endpoints, Microsoft 365, security, backup, and business applications.
Coordinate website, domain, DNS, SSL, and hosting matters with service providers.
Handle user onboarding/offboarding, access control, and end-user support.
Manage IT projects, vendor selection, tendering, and implementation.
Control IT procurement, licensing, assets, and budgets.
Maintain backup, disaster recovery, and IT policies.
Advise on automation, AI adoption, and process improvement.

Requirements

Degree in IT or related field with 8+ years of experience.
Proven hands-on IT lead/manager experience, ideally as a sole IT owner.
Strong knowledge of Windows Server, AD, Microsoft 365, networking, and security tools.
Experience in vendor management, IT projects, and cloud/on-prem environments.
Solid understanding of cybersecurity, backup, DR, and IT governance.
Strong problem-solving, communication, and stakeholder management skills.
Fluency in English and Chinese; relevant certifications preferred.