Responsibilities

• Manage the account management and business development activities, overview the operations and customer services as per customers’ KPI & SOP

• Manage and perform account management job role for Noatum eSolutions to achieve KPIs required from the customers with performance reviews

• Design solutions and work closely with customer service, operations, and warehouse colleagues in daily basis

• Build and develop ecommerce Key Account customers through relationship management and to satisfy their expectations by utilizing company's ecommerce, key accounts products

• Set and follow SOP, traffic flow, communicate with customers and overseas counterpart

• Initiate and drive continuous process improvements for better productivity and operational excellences, to ensure the achievement of customer’s expectation

• Review and implement business development plan on eSol/ Key Account business to align with company's direction

• Work closely with Head of eSolutions & Strategic Account, Asia to develop the supply chain solutions globally for e-commerce and Strategic Account products

• Lead and negotiate with ecommerce partners (warehouse, courier, e-platform etc.)

• Prepare and present product proposals to future and current ecommerce clients and partners

• Lead and participate in ad hoc projects when required

• Understand customer needs and offer proactive solutions from their perspective

• Ensure compliance with all customer contractual obligations on the part of the company

Requirements

• DSE / Form 5 or above

• +3 years’ relevant experience in account management field with proven track reference in managing global / key account

• In-depth knowledge and experience with ecommerce, Freight Forwarding and Supply Chain Management, Contract logistics would be a bonus

• Possess analytical and problem-solving skills, task-oriented with good knowledge in presentation and negotiation techniques

• High level of ownership , ability to work independently

• Strong organization, analytical, communication and problem-solving skills

• Excellent command of spoken and written English, Putonghua, Korean & Cantonese

• Excellent computer literacy of Excel, PowerPoint and Word

Interested parties, please send your resume with expected salary to [email protected]. You can also click on the website www.easyjobhk.com for more details about the company