We are seeking a motivated and analytical candidate to join our team as a CX Transformation & Insights Specialist. You will support customer engagement initiatives, enhance journeys through continuous improvement, and leverage data insights to drive outcomes. The role also contributes to digital transformation by identifying opportunities for process optimization and workflow automation, offering strong exposure to CX, analytics, and cross‑functional delivery.

About Your Role:

• • Support the development and execution of customer engagement strategies to enhance overall customer experience

  • Collaborate with cross-functional teams to support the continuous improvement of customer journeys across touchpoints

  • Collect, analyze, and interpret customer engagement metrics, sentiment, and behavioral data to identify insights, trends, and improvement opportunities.

  • Monitor performance of engagement initiatives and provide regular reporting and recommendations to stakeholders

  • Assist in ad-hoc projects and new initiatives

Does it sound like you?

• • • Bachelor’s degree in Data Analytics, Business Administration, Marketing, Communications, or a related discipline

    • Preferable 2 years’ experience in data analysis, customer engagement, CRM, project management or related fields

    • Knowledge of Python, RPA, Power BI, SQL or other digital tools is an advantage

    • Strong problem-solving mindset with a focus on continuous improvement

    • Good teamwork and collaboration skills

    • Excellent communication skills, both written and verbal in English and Chinese

    • Fresh graduates or candidates with less experience will be considered as a Trainee role

We offer 5-day work, attractive remuneration and benefits package to the right candidate.

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to Ricoh Hong Kong Limited, by clicking "Quick Apply".

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.