This is an excellent opportunity to build trusted relationships with key corporate customers and make a real business impact. You will take the lead in managing customer engagements end-to-end, transforming insights into tailored solutions that enhance experience and drive long-term loyalty. By working closely with both customers and internal teams, you will play a key role in supporting customer growth, delivering exceptional service, and creating meaningful touchpoints through proactive engagement and events.

About Your Role:

• • • Develop and manage relationship with key corporate customers

    • Maintain strong relationships to enhance customer loyalty and retention

    • Be the project manager for customer relationship activities ranging from contributing ideas, organization and follow-up in order to drive customers’ loyalty

    • Analyse short and long terms business needs of customers

    • Proactive provide solutions which fulfils the needs of customer to enhance customer experience

    • Organize and support customer events to deepen customer relationship

    • Prompt and effective handling customer enquiries, compliments, and complaints professionally and promptly

    • Review service performance regularly with customers and update them on company developments

    • Coordinate with internal departments to provide solutions supporting customer business growth

Does it sound like you?

• • • • University degree or equivalent, preferably in a commercial discipline

      • Minimum 2 year’s CRM experience preferable in the ICT industry

      • Customer-focused with good interpersonal and communication skills

      • Strong analytical skills, negotiation and presentation skills

      • Able to work independently and ability to multi-task

      • Proficient in MS Office & PowerBI

      • Excellent command of written and spoken English, Chinese and Mandarin

      • Candidates with less experience will be considered for Customer Relationship Executive

We offer 5-day work, attractive remuneration and benefits package to the right candidate.

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to Ricoh Hong Kong Limited, by clicking "Quick Apply".

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.