1. Support and follow up on product return, repair, and related processes.
2. Identify and follow up sales opportunities, and prepare proposals and quotations to meet customer demands.
3. Support sales channel development and management.
4. Support customers through the full presales lifecycle, including tender, order, delivery, and maintenance.
5. Collect Voice of Customer (VOC) and handle complaints/concerns professionally and effectively.

• Video Surveillance Industry (preferred)
  • Exposure to cameras and Video Management Systems (VMS)
  • Familiarity with brands such as: Axis, Hanwha, i-Pro, Honeywell, Pelco
• Security Industry (manufacturing and/or system integration)
  • Product areas: Video systems and Access Control
  • Familiar with integrators/references such as: Johnson Controls, G4S, Siemens
• ELV Industry (manufacturing and/or system integration)
  • Product areas: network equipment, building automation, IT products

• Proven experience in technical support / pre-sales engineering for security/ELV solutions.
• Strong ability to troubleshoot, provide solution recommendations, and support customers through sales and technical processes.
• Experience working directly with system integrators, consultants, and end users.
• Ability to support customers via presales tender/order/delivery/maintenance phases.
• Excellent communication skills for training delivery and customer-facing support.

Interested parties, please send your resume to [email protected]