Job Description:

• • • General Functions - Strategic task

      • Drive revenue from business partners (including both kitchen partners and designers) and meeting annual sales target

      • Act as a brand ambassador and delivering personalized consultations, product and cooking demonstrations tailored to client needs each month

      • Maintain relationships with all business partners and identify opportunities for upselling or cross-selling

      • Independently implement and coordinate sales support activities.

      • Responsible for processing of sales orders and scheduling their distribution and related customer services arrangement to ensure on-time delivery and installation.

      • Having the reasonable channel knowledge and experience, professionally deals with external / internal contacts points including difficult customers or more complex orders and with non-routine enquiries

      • Liaise closely with different internal parties eg. accounts, sales, marketing, customer service, technical, logistics, etc  independently and diplomatically to ensure the specific channels sales and related services execute and operate smoothly.

      • Other regular or ad hoc tasks to be assigned by the company.

      General Functions - Operational task

      • Provide excellent and professional sales order follows up for particular retails channel in the whole sales order cycle.  Cycle starting from pre-order follow up, quotation preparation, sales order processing, sales order maintenance, installation arrangement, order follow up to cash collection stage, etc to ensure the total customer satisfaction and company revenue target achievements

      • Handle telephone / email inquiries independently with Miele business partners, sales related personnel and / or end customers in a professional manner.

      • Maintain and data entry in the sales related system to capture the accurate sales related information.

      • Regularly update sales turnover report and completion of monthly sales report

      • Provide clerical support and assistant in sales department and handle sales correspondence independently.

      Other tasks

      • Ensure the compliance of statutory requirement in business we operate and Miele internal policy / code of conduct

      • Perform any ad hoc duties assigned by the management of the company

      • Execute the operational key performance indicators assigned by the company (Details element will be communicate regularly such as after probation and in an annual basic)

Job Requirements:

• High Diploma or above in Business Administration, Marketing, Sales, or related disciplines.

• Minimum 2 years' relevant experience in sales administration, business development, customer service, sales coordination, or order management.

• Experience in consumer appliances, luxury retail, luxury lifestyle products, kitchen industry, or related sectors is an advantage.

• Strong communication and interpersonal skills with the ability to manage relationships with business partners and customers.

• Customer-oriented, proactive, and able to work independently.

• Strong organizational and problem-solving skills.

• Proficient in Microsoft Office applications, particularly Word and Excel.

• Good command of spoken Cantonese, English, and written Chinese.

• Candidates with more experience can be considered as Senior Sales Executive - Kitchen Retail Trade