Responsibilities

• Interface with local and oversea clients and maintain an excellent relationship with them

• Preparation of quotation acceptance, receiving/releasing/transportation of goods, visual check reporting, preparation of work order for operations, and subsequently billing

• Coordinate each move according to client’s shipping requirement and profile

• Oversee and coordinate client escalated operational issues while manage and oversee effective dissemination of client information to operations teams

• Ensure that the feedback from client, related operational issues are disseminated timely to the team-members and track for improvements. Timely flagging of issues to management

• Documentation and record administration from timely response to email enquiries

• Follow-up goods in-transit and under storage

• To liaise between relevant departments to ensure proper execution of documentation according to SOP

Requirements

• Bachelor’s degree in business administration or marketing

• At least 3 years experiences on Customer Services

• Numerate analytical and competent in Microsoft Office Application, especially MS Excel

• Experience in shipping /auction house is preferred while logistic customer service is an advantage

• Good command of English and Mandarin is required 

• Immediate available or short-notice is preferred

Interested parties, please send your resume with expected salary to [email protected]. You can also click on the website www.easyjobhk.com for more details about the company