Responsibilities

• Receive and answer incoming calls and emails from clients, vendors and suppliers

• Log all support calls into the ticketing system and then proceed to manage and update the ticket to resolution

• Work closely with multiple departments to enhance the sales workflow, account receivables and credit control

• Data entry/ administration of service contracts, agreements and scheduling and calendars

• Post service calls follow up

• Prepare reports to clients, management and vendors of a high quality and to deadline

• Update manufacturer warranty information and renewals

Requirements

• DSE / Form 5 or above

• At least 2 years relevant working experience in First Line Support / Customer Service

• Familiar with Microsoft Word, Excel, PowerPoint or equivalent applications

• Self-motivated, good interpersonal skills, well-organized, detail-oriented, customer oriented, able to multitask and work under pressure

• Proficient communication skills in English, Mandarin and Cantonese

Interested parties, please send your resume with expected salary to [email protected]. You can also click on the website www.easyjobhk.com for more details about the company