Location: Ngau Tau Kok, Kwun Tong District
Job Summary:
We are seeking a highly motivated Service Assistant Manager / Manager to support the company in leading our service team. This role is pivotal in ensuring the efficient operation of our service systems, delivering high-quality technical support, and driving customer satisfaction. If you have a strong technical background, leadership skills, and a passion for excellence, we want to hear from you!
Highlights:
- Lead & manage a skilled service team for top-quality support.
- Bachelor’s degree in Mechanical/Electrical Engineering (must)
- Attractive package and career development
Key Responsibilities:
- Assist in strategic planning and setting team objectives to achieve business goals.
- Oversee daily operations, ensuring quality and efficiency in service delivery.
- Provide advanced technical support and troubleshoot complex equipment issues.
- Develop and conduct training programs to enhance team skills and performance.
- Coordinate warranty services and implement quality control measures.
- Lead and motivate the service team to meet and exceed business targets.
- Manage scheduling, budgeting, and resource allocation for optimal operations.
- Utilize ERP systems for streamlined processes and accurate record-keeping.
Requirements:
- Bachelor’s degree in Mechanical/Electrical Engineering or related field.
- 10+ years of technical service experience, including 5 years in a managerial role.
- Strong knowledge of mechanical/electrical systems and diagnostic tools.
- Experience with ERP systems and process optimization.
- Excellent leadership, problem-solving, and communication skills.
- Preferred certifications: Electrical Worker (Grade B) or relevant professional credentials.
- Customer-focused with a commitment to high service standards.