• Assist the Revenue Manager in supervision and manage overall operation procedures of reservations department.
• Ensure that all reservation team members and the day to day operation is running smoothly and efficiently.
• Manage and control the room inventory and the critical periods.
• Prepare and update the daily room availability and reports to concerned departments.
• Conduct training and coaching to subordinate(s) so as to improve the efficiency of the service in handling reservations.
• To raise awareness of the close-out dates while the critical booking situation exists, take appropriate actions to update the status in the hotel system and sales.
• Prepare various reports for regular meetings.
• Well communicate with Front Office and closely monitoring the development of forecasted occupancy on a daily basis and acts accordingly to ensure maximum occupancy at an average room rate in line with the budget.

• Diploma or above holder in Hospitality Management or related disciplines
• Minimum of 5 years relevant experience in hotel reservations.
• Good communication, interpersonal and computer skills
• Good command of written and spoken Chinese, English and proficient in Mandarin
• Familiar with computer software and programs such as Microsoft Word, Excel, PowerPoint, practical experience in Opera System would be an advantage.
• Candidate with less experience will be considered as Assistant Reservation Manager.

• Supervise daily operation of Reservation department and improve reservation processes with compliance on brand standards
• Assist on managing room availability, rate or booking integration issues to maximize hotel occupancy and average daily rate
• Manage telephone, email and fax enquiries in a prompt, courteous and professional customer service at all times, ensuring accuracy and attention to detail in accordance with company standards without delay
• Assist in maximizing hotel revenue by managing reservations while coordinating with other departments in order to attain the best possible occupancy and rate
• Perform any ad hoc duties as assigned by the superiors

Requirements:

• Minimum 5 years of working experience in Reservations, preferable at least 1 years in supervisory or managerial level
• Excellent telephone and email manner
• Able to manage large volumes of information in a clear, logical and concise manner
• Strong communication, listening and interpersonal skills

We offer attractive remuneration package and opportunity to work in a fun and interactive environment.