• • • • Provide frontline technical support to internal users and external customers via various channels, ensuring prompt resolution of system and application issues.

      • Troubleshoot complex configuration-level problems across web applications, containerized platforms, and cloud/on-prem environments.

      • Deploy, maintain, and optimize web applications and cloud infrastructure, including VM provisioning and container orchestration.

      • Investigate recurring technical issues and collaborate with development teams to implement long-term solutions.

      • Streamline operations by automating repetitive tasks using scripting tools.

• • • • Proficiency in Windows/Linux system administration, basic networking, and cloud platform management (AWS/Azure).

      • Familiarity with virtualization tools and containerization platforms like Docker and Kubernetes.

      • Ability to diagnose and resolve complex technical issues across various systems and applications.

      • Excellent communication skills with the ability to translate technical details into user-friendly guidance.

      • Track record of delivering high-quality customer service while meeting SLAs.

      • Experience in implementing IT security measures in enterprise environments is a plus.

      • Relevant certifications (AWS SysOps, MCSE, CCNA, or similar) are advantageous but not required.

Benefits:

Our client offers an attractive remuneration package and benefits, including:

• Comprehensive health and dental insurance coverage
• Performance-based bonus opportunities
• Generous leave policies, including birthday leave and bank holidays
• Flexible 5-day work week (Monday to Friday, 9 AM - 6 PM)