Responsibilities:

Provide professional customer services and handle customers' enquiries
Assist in overseeing counter services and back office administration to ensure proper service delivery and processing
Check and verify various transactions, clearing and account matters
Ensure accurate balances of the counters and the procedural propriety of all transactions
Perform administrative duties and act as the secondary custodian of international money orders, traveller checks, gift checks, safe deposit box and other transactional products, including ATM card, credit card, deposits, gold bar/coin, remittance, etc.
Monitor service performance of counter service staff and provide appropriate assistance whenever required

Requirements:

At least 5 years of branch operations experience on counter transaction, cash management, account opening, and AML reporting in the banking industry preferably with supervisory experience
Passes in HKSI & IIQE licensing examinations would be an advantage
Customer-oriented with communication skills
Proficient in both spoken and written Cantonese, English and Mandarin