Facilitate the solution design between BU & IT

Drive implementation and keep track progress

Gather user requirements

Collaborate with business users, vendors, and the internal IT team to ensure the successful execution of the project 

Conduct user acceptance testing, which includes test planning, execution, and defect management

Production incident management and communication

Coordinate, lead and prioritize production support requests

Ensure customer satisfaction through end-to-end support solutions

Coordinating and validating new enhancements and application upgrades & deployments

Facilitate problem-solving between client and development team (onshore and offshore team)

Participate with development team (onshore and offshore team) in planning the new releases and project change request schedule with client

Analyze and troubleshoot problems effectively while minimizing response time and resolution time with the team.

Prepare incident reports and working with client

Proactively optimize and automate support, monitoring procedures if applicable

Develop and setup incident management (Severity 1, 2,3, 4) and change request processes with client and development team

Business & technical background

Bachelor’s degree in Business, Information Technology, or a related field 

Has solid experience in SAP

Procure to Pay solid technical understanding

Solid PM/Assistant PM experience

Familiar with FICO, SD, Basis, BW, or SAP RPA is a plus

Fluent in English and Cantonese