Responsibilities

• Provide first-line support for Office 365 applications such as Outlook, OneDrive, SharePoint, and Teams

• Assist users with email setup, configuration, and troubleshooting on both desktop and mobile devices

• Install, configure, and maintain Windows-based desktop and laptop computers

• Troubleshoot and resolve hardware and software issues for end-user PCs

• Monitor and maintain the company's local area network, including switches, Wi-Fi access points, and cabling

• Document IT support processes and maintain knowledge base articles

• Respond promptly to IT service requests and work to resolve issues in a timely manner

• Responsible for the company's IT equipment procurement, asset management, license account management

• Provide training and guidance to users on the proper use of IT systems and applications

• Collaborate with the IT management team on process improvements and new technology initiatives

Requirements

• DSE / Form 5 or above

• At least 1 year of experience in an IT support or desktop support role

• Strong working knowledge of Microsoft Office 365 administration and user support

• Proficient in installing, configuring, and troubleshooting Windows 10/11 operating systems

• Familiar with common network protocols (including LAN and WAN), hardware, and troubleshooting techniques

• Ability to effectively document IT processes and train end-users

• Experience in Office Automation using Microsoft Power Platform will have bonus marks

• Excellent problem-solving, communication, and customer service skills

Interested parties, please send your resume with expected salary to [email protected]. You can also click on the website www.easyjobhk.com for more details about the company