Our client, a leading life insurance company, is seeking a Manager to join their Operations Governance team. This role focuses on leveraging data analytics to enhance operational efficiency, reduce operational risks, and foster a strong governance culture across the organization.

Responsibilities:

* Leverage data analytics to support QA programs and uncover operational risk insights
* Perform data profiling, identify outliers and non-compliant cases, and conduct root cause analysis
* Design and lead QA programs across customer-facing and frontline operations
* Monitor and report Key Risk Indicators (KRIs) to ensure process integrity
* Collaborate with internal audit, risk, and regulatory teams to manage compliance risks
* Prepare accurate and timely governance reports for both local and group stakeholders
* Provide risk and compliance guidance on strategic projects
* Deliver training to enhance risk awareness and promote service excellence

Requirements:

* Degree in Accounting, Finance, Operational Risk, or related field
* 5+ years of experience in financial services, preferably within the insurance sector, with hands-on expertise in data analytics using SQL, Python, and business intelligence tools
* Background in audit or operational risk management preferred

* Fluent in both spoken and written English and Chinese

* Strong stakeholder management and presentation skills
* Detail-oriented with strong analytical and governance mindset

If you are interested in this role, please click "APPLY" or send your updated CV to me at [email protected]. Only the shortlisted candidates will be notified. All personal data collected will be kept strictly confidential and will be only used for recruitment purposes.

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Employer Ref.: YY-FS-I3818

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