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ref:OL02042470Post Date 07-Jul-2025
JFE Consulting Limited

Our is a leading IT service provider with fast expansion.

IT Service Manager (IT system)

Job Responsibilities:

  • • Offer technical advice to customers to troubleshoot and fix technical problems of IT systems covering servers, storage, virtualized platforms, HCIs, backup & recovery, network solutions, Windows and Linux systems, and popular system management tools.
    • Take care customers' problems effectively and efficiently to help customers restore their IT services in a timely manner.
    • Efficient communication and coordination with customers and vendors to resolve complex technical problems for quick resolution.
    • Coach a team of support engineers to provide high-quality support to our customers, ensuring meeting committed SLAs.
    • Manage and ensure proper closure of support cases following ISO20000 guidelines.
    • Chart the technical development of team members to meet new needs in IT solutions.
    • Provide support in presales activities including solution presentation, proposal composition, and demonstration.

Job Requirements:

  • Degree in IT or relevant qualifications.
    • 6 years of IT experience in Customer Service & Support with at least 2 years in a supervisory role.
    • Experience in Server Virtualization platforms (e.g., VMware), Storage Systems (e.g., NetApp), backup & restore solutions, Windows Server, Linux, networking products, and popular system management tools.
    • Excellent communication and interpersonal skills.
    • Experience in supporting Government customers with their IT systems is a definite advantage.

Attractive salary and benefits, including shift allowances, are offered to qualified candidates.


http://https://www.jfe-consulting.com/

Tags for this job:

    • Industry
    • Human Resources Management

    • Job Function
    • Information Technology : IT System Management

      Information Technology : Network & System

      Information Technology : Systems / Technical Support

      Information Technology : Others

    • Qualification
    • Bachelor Degree
    • Working Experience
    • 6 year(s)
    • Location
    • Not mentioned

    • Salary
    • Not mentioned
    • Employment Type
    • Full Time

    • Benefits
    • Not mentioned

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