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用戶投訴客服 高層霸氣解約！為HKT員工出返啖氣
21 May 2018

 

近幾年，香港被笑稱為「投訴之都」，投訴已經成為了香港人生活中的一部份。最近有網民在「香港突發事故報料區」 Facebook 專頁分享了一段投訴經歷。指自己跟電訊公司1O1O客戶服務對話時，被對方「Cut線」，一怒之下寫信給 HKT 董事總經理 Alex Arena 投訴，最後得到的回覆更是意想不到！

 

 

結果是收到 HKT 的法律部門回覆， 決定提早終止合約，懲罰惡客！ 因為在調查中發現，投訴人用粗言穢語侮辱 HKT 員工，即使客戶服務員在盡力幫助投訴人，所以決定引用合約其中一條款，主動中止合約！HKT 想強調「公司重視每一位客戶的同時，亦非常重視每一位員工」並要求事主歸還 3 部 iPhone 及 1 部 Samsung 手機，而四部手機必須處於良好狀態。 不少網民欣賞 HKT 的做法，指「撐自己員工，好過加人工」，更指在各行各業都應該受到尊重，不應有如此的待遇。

 

網民紛紛留言：

- 根本每個 CS 行業都要咁做，而家啲客以為自己乜事都投訴就大晒。

- 為 CS 們出返口氣！

- 同類事曾經發生在我舊公司，投訴人的下場都係畀人 Cut card 和 Cut service。

- 客服得到公司力撐，Like to HKT！呢位投訴人，真是禮義廉，俾人地法律部門出信，仲唔知醜！

- 終於唔再係嗰句害死 CS 界嘅「客人永遠是對的」！

- 佢以為艾維朗會幫到自己？

- 可唔可以全行封殺投訴人？好似賭埸咁。

- 員工士氣大增！此案例一出，相信員工對公司歸屬感大增，有利公司長遠發展。

 

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