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【職場心理學】內向的人做銷售更成功
19 Jul 2016

「做銷售靠把口,外向的人才做到成功sales」,這種想法或許再不合時宜,美國一項研究發現,內向害羞多是與生俱來,他們未必不善於溝通,相反他們在工作中更容易成功,原因包括:

 

 

1. 樂於傾聽

 

很多人以為銷售就是將商品講到天花龍鳳,不會用心了解顧客需要。內向的人就很願意傾聽,會充分了解顧客所需。

 

2. 善於觀察和敏感

 

內向者特別注意周遭環境和發生的事,他們不會hard sell,但會把客戶的一舉一動看在眼內,敏銳地察覺到客戶喜惡,避開做令客人不高興的事,更能深入了解客戶需要,自然一擊即中。

 

 

3. 認真考慮事情

 

內向者天生謹慎,工作時會認真思考,盡可能提前準備,對產品資料瞭如指掌,有問必答。

 

 

 

4.有耐性,不喜形於色

 

人是奇怪的動物,有些客人好挑剔,將產品講到一無事處,但最終會買下所有「彈」過的產品,內向者對客人不會喜形於色,有耐性,反而令挑剔的客人覺得放鬆。

 

 

5.值得信任

 

內向的人更容易有熟客,因為他們值得信任。這一點更容易應用在女顧客身上,當她們想與人分享,但又不想大肆宣揚時,遇到相熟sales,又知道為人謹慎,正中下懷,傾訴心事之餘亦買產品。

 

立即登上 Job Market 的 Recruitment Day,看看有無心水好工吧!

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