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付500元訛稱付千元 店主一句話野蠻客速道歉
06 Aug 2018

事服務業工作難免會遇到麻煩客,此時員工的應付態度就相當重要。一名台灣女網友就在網上分享同事被找麻煩的經驗,她提到同事上班時遇到一位惡劣的客人,明明只付了500元台幣 (約112港元),卻堅持說自己付了1000元台灣鈔票,還暴怒地要求觀看閉路電視,沒想到事後主管出面,霸氣的一句話讓客人當場閉嘴,態度180度轉變,還道歉說自己「記錯了」。

 

 

一位台灣女網友在網上發文,透露日前上班,聽到同事向顧客說「總共XXX元,收您500元」,沒想到同事準備找錢時,該名顧客竟開口稱「什麼500?我剛剛明明給你1000」,同事當下耐心解釋「您剛剛付的是500喔」,但對方卻堅持「怎麼可能,我明明就給1000,我皮夾裡只有1000跟零錢,沒有500元」,但同事也堅持確實收到的是500元,這時該名顧客竟突然暴怒說:「不然觀看閉路電視錄影畫面啊!為什麼不說話?你沒辦法嗎?那就退錢啊!」

 

同事後來請主管出面,同事說「收500元,客人說已給我1000元,然後說要觀看閉露電視錄影畫面」,主管了解狀況後便說,「小姐麻煩你看看上面,八個閉路電視,確定要看嗎?如果確認無誤我會報警,不管誰對誰錯,你欺負我同事就是事實」,該名客人聽完後馬上臉色大變,道歉說:「對不起是我記錯了」。

 

其他網民看了貼文也紛紛留言,「聰明應對的主管」、「這種人就不要給她機會了,直接觀看閉路電視畫面然後報警,她就是沒撞板才會想騙人」。

 

來源:星島日報

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