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列住客7大惡行 5星級酒店前員工呻:唔好小小事投訴拎着數
29 Apr 2022

 

疫情下無法出外旅遊,許多人選擇到酒店「Staycation」享受一番。一名5星級酒店前員工發文訴說,常遇到本地客無理取鬧的投訴,形容「難做、難服侍」,故呼籲一眾住客入住時可將心比己,「唔好因為小小事而去投訴拎着數」。

 

該名網民於facebook群組「Staycation HK Hotel - 留港宅度假 本地酒店住宿優惠」發文指,自己本身任職一間5星級酒店,早前卻被解僱,直言「因為本地客難做、難服侍」,因為住客無理取鬧的投訴,令許多酒店從業員辭職甚至被解僱,「好多酒店從業員辭職甚至畀人炒」,導致人手不足,故難以應付客人需求。

 

 

樓主藉此列出酒店住客7大惡劣行為,包括要求加熱食物卻不願付煮食費,事後又要投訴;不少住客自備蛋糕,並要求同一時間零時零分送至房間,令員工分身不暇,「一間好啲酒店入住率坐底都有150間房,咁多人生日點樣送呢?」;樓主又坦言在客房用餐,食物非「新鮮滾熱辣辣」,質素參差,惟有住客投訴食物「唔及格」。有住客更因忙於「打卡」令食物變涼,「再投訴話啲食物凍晒,咁樣合唔合理呢?」。

 

樓主續指,在疫情下,許多住客叫外賣並在房內用餐,更要求大堂員工代為取餐後親自送上房,餐後亦不會自行收拾,而是要求房務部職員清理;樓主又指,要求酒店從業員幫忙並無問題,惟大部分住客都不會付「貼士」,「有冇諗過房務部嘅同事人工已經夠低,以前有外國旅客嚟到至少都會放低貼士,等我哋嘅同事都做得開心啲,而且真係幫補到唔少,貼士都係當人工」。

 

 

樓主又提到,不少酒店都會推出入住套餐,會包多頓膳食,入住率亦因而提高,不過有不少住客投訴登記入住時間太長,「Check-incheck-out嘅時間大家都一樣,唔好因為條排隊龍長啲,就要投訴」。樓主呼籲大家日後住酒店時「手下留情」,多考慮員工的感受,「你哋嘅報復式消費,只會令我哋更加辛苦」。

 

不少網民紛紛留言為一眾酒店職員打氣,「感謝酒店業前線員工們的辛勞付出!」、「辛苦晒酒店員工,希望更多客人可以互相體諒尊重」、「應該要互相尊重,己所不欲,勿施於人」,有人則指酒店管理亦有不妥之處,「我覺得係管理層問題大啲,人手不足、降價吸客但又要求維持返個服務質素」。

資料來源:星島日報

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