客戶服務主任 – VIP 禮賓服務（電話運營）

職位亮點

• 為著名的奢華購物地標提供尊貴 VIP 服務。
• 每週工作 5 天，輪班制，兼顧工作與生活平衡。
• 提供奢華零售及酒店行業的職業發展機會。
•  
• 公司簡介

  我們的客戶管理香港最尊貴的購物地標之一，為 VIP 客戶提供世界級的奢華體驗。作為零售及物業管理領域的領導者，我們的客戶以創新及卓越服務著稱，擁有多年的專業經驗。

•  

• 主要職責

  • 協助會員及租戶完成積分登記、兌換及忠誠系統操作。
  • 透過電話及電郵專業解答 VIP 會員的查詢及處理投訴。
  • 支援會員使用專屬忠誠計劃的手機應用程式。
  • 引導會員完成線上旅程，確保提供無縫及尊貴的體驗。
  • 與內部團隊合作，提升 VIP 服務體驗。
  •  
  • 理想應徵者
    • 工作經驗： 至少 1 年客戶服務經驗，具奢華零售或酒店行業經驗優先。
    • 學歷要求： 文憑或以上學歷。
    • 技能要求：
      • 具備優秀的客戶服務及人際溝通技巧，性格開朗、友善。
      • 能操流利粵語、英語及普通話（書寫及口語）。
      • 熟悉 MS Word、Excel 和 PowerPoint 的操作。
      • 熱愛奢華零售或酒店行業。

Highlights

• Provide premium VIP service for a renowned luxury shopping destination.
• 5-day work week with shift-based hours for work-life balance.
• Career growth opportunities in the luxury retail and hospitality industry.

About Our Client

Our client manages one of Hong Kong’s most prestigious shopping landmarks, offering world-class luxury experiences to its VIP clientele. Known for innovation and exceptional service, our client has been a leader in the retail and property management space for decades.

Key Responsibilities

• Assist members and tenants with points registration, redemption, and loyalty system operations.
• Answer VIP members' inquiries and handle complaints professionally via phone and email.
• Support members with the use of mobile apps for the exclusive loyalty program.
• Guide members through their online journey, ensuring a seamless experience of indulgence and exclusivity.
• Collaborate with internal teams to enhance the VIP service experience.

Ideal Candidate Profile

• Experience: Minimum 1 years in customer service, preferably in luxury retail or hospitality.
• Qualifications: Diploma or above.
• Skills:
  • Strong customer service and interpersonal skills with a pleasant, outgoing personality.
  • Fluent in Cantonese, English, and Putonghua (spoken and written).
  • Proficient in MS Word, Excel, and PowerPoint.
  • Passionate about the luxury retail or hospitality industry.