Responsibilities

• Maintain and enhance relationships with the company's existing Prestige customers (focus on B2C)

• Communicate with clients daily through various channels such as phone, WhatsApp, WeChat, Email, etc.

• Provide personalized services and solutions based on client needs and feedback

• Manage and update a fixed client database, with each manager handling approximately 1,500 to 2,000 clients

• Assist in developing and executing client care plans to enhance client satisfaction and loyalty

Requirements

• DSE / Form 5 or above

• At least 2 years of experience in customer service or client relationship management

• Excellent communication and interpersonal skills, with the ability to build and maintain long-term client relationships

• Proficient in using communication tools such as phone, WhatsApp, WeChat, and Email

• Strong problem-solving skills and adaptability

• An interest in Japanese skincare products and functional foods is preferred

• Experience in providing premium customer service is a plus

Interested parties, please send your resume with expected salary to [email protected]. You can also click on the website www.easyjobhk.com for more details about the company