Job Requirements:
- Technical Diploma or above
- Bathroom & kitchen utilities exp a MUST
- On-site service, technical support coordination & experience for bathroom and kitchen utilities
- With technical knowledge and installation sense
- Good communication skill and service attitude, fast pace
- Fluent in Cantonese and basic English
- 5 days work, need to go site & showroom for service to end consumers, appointed dealers, contractors & developers of ongoing or completed projects.
Job Responsibilities:
- Provide technical support and after-sales service for the bathroom & kitchen products, fulfilling warranty obligations.
- Mannage external service companies engaged in providing product warranty sales service to end consumers.
- Handle on-site complaints and maintain proper records of technical service reports.
- Process replacement orders for spare parts to dealers and customers.
- Attend on-site product installation demonstrations for major projects, project site meetings to troubleshoot critical technical and product functionality issues
- Liaise with relevant local authorities and testing labs for product testing and certification to meet water-saving standards requirements.
- Maintain a safety stock level to perform after-sales technical service.
- Stay updated on water-saving standards regulations to meet local country requirements.