Operation

• Implementing operational policies & procedures, preparation works & staff arrangement for the service center
• Driving continuous improvements to facilitate exceptional team output and customer service through strategic execution
• Leading the service center’s daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable

Customer Service

• Handling customer enquiries and complaints as well as monitoring customer service trends to make necessary improvements and developing appropriate standards and processes to continuously elevate the overall service experience

Staff Management

• Handling staff recruitment & supervision, conducting performance review as well as preparing duty roster, job allocation and staff payroll
• Acting as a team coach to provide regular coaching and feedback to the team to strengthen their knowledge to deliver excellent results

Requirements: 

• Minimum 6 years’ working experience with 3 years as supervisor / team leader managing Store / Center’s Operation and Customer Service from sizable Automotive companies
• Strong People Management Skill and communication skill
• Good team leader and team player with strong leadership skill
• Possess a rare combination of metal agility, analytical thinking, hands-on problem solving and a customer-service mindset
• Be self-aware, flexible and open minded
• Fluent spoken and written English, Cantonese and Putonghua

Interested parties, please send your updated resume with Current and Expected salary in MS word format to [email protected]

For more information please contact Ms Leung at 3188 3741.
 

All information collected will be treated in strict confidence and be used for recruitment purpose only.   

Company Web-Site: www.headsearch21.com
Our Employment Agency License Number: 75422