What you’ll be doing?
- Handle customer enquiries, from incoming call, outbound call and email, on various banking products and banking services
- Handle requests from customer including but not limited to banking products, ATM, ebanking application etc.
- Perform account maintenance service after successful customer’s authentication over phone.
- Provide administrative support to the team as assigned
- Investigate discrepancies and resolve cases within standard turnaround time
Who are we looking for?
- Form 5 or above with full cert in HKCEE / DSE
- Minuium 1 year of contact centre experience in banking industry is preferred
- Good knowledge in PC application like MS Office
- Proficiency in Cantonese, Mandarin and English
- Detail-minded and customer service-oriented
- Good communication skill and telephone manner
- Able to work under pressure
Why you should consider this opportunity?
We offer attractive remuneration package with fringe benefits to right candidates. Such as:
- 5-day work week
- Birthday leave & family leave
- Performance bonus
- Medical insurance (including Spouse & Children)
- Life insurance
Please apply with full resume stating present & expected salary and contact phone number by email to [email protected] or by mailing to Human Resources Division, 2/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.
Personal data collected will be used for recruitment purpose only. For more information, please visit our website: https://www.ocbc.com.hk