Job Description:

• • • Monitor the network infrastructure and identify and troubleshoot network issues.
    • Implement solutions to resolve/mitigate network issues and ensure efficient network operation.
    • Provide 1st tier technical support for network-related issues.
    • Collaborate with 2nd tier technical support for issue escalation.
    • Engage and develop positive relationships with customers and partners.
    • Document updates on network configurations, inventory, changes, and procedures.
    • Respond to network-related emergencies.
    • Provide ad hoc support to daily operation

Requirements

• • • Higher Diploma or Degree holders in Computer or Information Engineering or related subjects
    • Minimum of 3 years of experience as a network engineer
    • Applicant with over 5 years of work experience and team management experience will be considered for a team leadership position
    • Holder of CCNP is a must
    • Experience in network implementation, technical support and project coordination
    • Technical Skills:
      - Firewall management (Checkpoint, Fortinet, Cisco Firepower)
      - Routing, switching, and cloud security(AWS/Azure)
      - Network monitoring and troubleshooting tools
    • Junior roles willingness to work shifts for 24/7 support