Responsibilities
Operations
Manage a team of technical resources for designated applications or IT processes
Responsible for SLAs, incident management, enhancements and projects related to assigned applications or IT processes
Develop and implement technology policies, procedures, and protocols
Provide technical support to end-users, troubleshooting issues and resolving problems.
Help develop solutions to bring value supporting internal customers’ strategy and initiatives
Communicate timely and effectively with the relevant parties on all relevant topics
Projects
Manage assigned IT projects or project deliverables directly or through subordinates or external parties
Collaborate with internal teams, third parties, including service providers, vendors, or customers
Oversee the development and maintenance of the organization’s applications, ensuring that they meet business requirements and are developed using best practices
Stay up-to-date with emerging technologies and make recommendations for adoption of new technologies
Global Team Engagement
Partner with the internal IT global team to keep the current applications up and running
Partner with the internal IT global team and external players to deliver assigned projects
Manage assigned resource pool of internal and external resources. The resources can be local or remote
Assess and recommend process, organization and capabilities for IT team to be successful in supporting the business
Drive continuous improvement to adapt to the changing customer and market needs
Communicate effectively with the global team on all relevant matters
Requirements
Degree or above
10+ years of experience in varying IT roles with 5+ years of experience in a managing role including team management and operations management
3+ years of experience in apparel sourcing or retail supply chain environment
Experience in managing or supporting large and complex IT projects
Previous experience in Bamboo Rose development and delivery will be a definite advantage
Have an experience in managing ERP or other enterprise class applications from both day to day
Experience in working with both Waterfall and Agile methodologies
Understand IT applications life cycle, Software Development Life Cycle and IT test management processes
Have experience in managing a team of technical development resources with varying experience levels and remote management
Strong written and verbal communication
Strong relationship building skills
Ability to work cross-functionally and globally
Detail oriented with strong multi-tasking skills
Experience with Microsoft technologies is a plus
Interested parties, please send your resume with expected salary to [email protected]. You can also click on the website www.easyjobhk.com for more details about the company