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前地勤呻遇客插隊屢勸不聽 麻煩客:我就唔排隊唔上機
19 Mar 2019



機場地勤人員每日面對大量客人,除了要有好的態度,更需要有高的EQ面對麻煩客!

有前地勤人員投稿到Facebook專頁「西客之道 Hispitality Secret」,大呻遇到麻煩客的經歷,並表示雖然自己已離開公司,但仍然感到非常氣憤。她指自己當日負責於客人上機前再次核對他們的證件。她表示排隊的區域分為不同級別,而客人亦會知道於哪裡排隊。她解釋當日客人越來越少,所以她將隊伍拆開,讓客人不用走到太後面排隊。不過就仍然需要檢查證件。


西客之道 Hispitality Secret Facebook專頁截圖

突然有一名香港女士插隊,「中間自行拆開我地條queue 而攝咗入去」,剛好插隊到一對夫婦中間。她指先生用一臉無奈的眼神示意自己請該名客人回到後面排隊。投稿人於是禮貌地請女客人到後面排隊,但遭對方無禮拒絕,「吓 您無嘢呀 您邊隻眼見到我無排隊」。投稿人再出聲請女客人排隊,但對方竟然斥責自己態度惡劣,「您咩態度 我依家就唔排隊唔上機 」,更坐在一旁。

最後只差該名女客人未上機,另一位同事就再請她上機。該名女客人態度惡劣,「您個同事話我唔排隊呀嘛 我家下心靈受創呀」,更要求投稿人向自己道歉。她更聲稱如果投稿人不道歉,自己就不上機。不過投稿人並不覺得自己做錯,拒絕道歉。女客人更表示要投訴。投稿人回應,如果對方決定不上機,會幫她辦理手續。最後,對方反問「邊個話我唔上機 」,最後也自行走到閘口上機。

帖文引來不少網民留言,有人指「你唔上機關我X事」,有人就笑稱若機長聽到客人的話,可能不讓她上機,「俾機長聽到分分鐘到佢想上機嘅佢都唔俾佢上」。

資料來源:頭條日報、西客之道 Hispitality Secret Facebook專頁

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