職趣事
Home>職趣事>【老闆教路】Top sales四大禁忌
【老闆教路】Top sales四大禁忌
20 Jul 2016

購物時除了怕被銷售員當「水魚」之外,最怕就被人苦苦糾纏,尤其是一些喋喋不休的銷售員就為討厭,所以想做top sales,就要懂得有哪些話不能亂對客人說。

網上圖片
網上圖片

禁忌一︰不談主觀話題

如果你是新人,並不適宜跟客人與工作無關的事。你可能關心政治,但你不知道客人的政治取向﹔你大談美食,客人卻可能在節食減肥﹔這些話題對銷售根本無用,更隨時引發爭論。同樣地,不要談論婚姻、生活、財務等涉及私隱的話題,這對銷售沒有實質意義,只是浪費時間。富經驗的sales會隨著客戶觀點展開議論,但最終會把話題引導到產品上。

網上圖片
網上圖片

禁忌二︰不要誇大其詞

任何產品都有不足,為了一時銷售業績而誇大產品功能和價值,猶如為自己埋下「定時炸彈」。客戶使用產品一段時間,終究會知道你所說的話是真是假。要知道,任何謊言都是銷售天敵!客觀清晰幫助客戶分析產品優勢和劣勢,幫助他們熟悉產品,讓人心服口服才是王道。

禁忌三︰不要質疑

擔心客人聽不懂你的說話,不斷地問「你懂嗎?」、「你知道嗎?」、「你明白我的意思嗎?」這些問題令人感覺不被尊重,招致客人反感。不妨換個口吻:「您有無需要我再詳細說明的地方?」會讓客戶更容易接受。別把客人當成傻瓜,他們往往比你更聰明。

網上圖片
網上圖片

禁忌四︰迴避不雅之言

不雅語言除了粗口,還有「死啦!」、「無命啦!」、「完了」之類。每個人都希望跟有涵養、有水平的人相處,學習優雅談吐,對銷售事業肯定有幫助。

有無想過轉工換換環境,立即登上 Job Market 的 Recruitment Day,看看有無心水好工吧!

好工推介

鐘錶銷售員 ( 全職/兼職 ) 威尼斯商貿有限公司 20 Dec 2024
營業代表 萬邦珠寶有限公司 06 Dec 2024
理財策劃經理( 津貼$25K-$48K ) AXA China Region Insurance Company Limited 03 Dec 2024
二手精英地產代理 世紀21聯誠物業 26 Nov 2024
Key account Manager/Category Manager Manpower Services (Hong Kong) Limited 23 Dec 2024
Procurement Officer (F&B, Meat Purveyor, up to $30k) Manpower Services (Hong Kong) Limited 23 Dec 2024
Factory General Manager (Station in Dongguan, up to $80K) Manpower Services (Hong Kong) Limited 23 Dec 2024
General Sales Manager (Office supplies , $70K x 14 + bonus) Manpower Services (Hong Kong) Limited 23 Dec 2024
Store Manager / Assistant Store Manager (Fashion, up to $31K + Commission) Manpower Services (Hong Kong) Limited 23 Dec 2024
Senior Human Resources Manager (Renewable contract) Manpower Services (Hong Kong) Limited 23 Dec 2024
Luxury Club/Hotel/Fine Dining/Waiter/Receptionist/Captain - $30k+3 month bonus Manpower Services (Hong Kong) Limited View all jobs Causeway Bay, Wan Chai District Waiting Staff (Hospitality & Touris Manpower Services (Hong Kong) Limited 23 Dec 2024
Bank Customer Services Officer ($19.5K) Manpower Services (Hong Kong) Limited 23 Dec 2024
Bank Senior Business Associate - Pricing & Governance ($66K, 9-month contract) Manpower Services (Hong Kong) Limited 23 Dec 2024
Bank Admin Officer ($19K, 12-months renewable contract) Manpower Services (Hong Kong) Limited 23 Dec 2024
銀行CS/ Call Centre/ Telesales/ Contact Centre (16-18k) Manpower Services (Hong Kong) Limited 23 Dec 2024
Contract Administrative Assistant ($26k - 28k , contract till Dec 2025) Manpower Services (Hong Kong) Limited 23 Dec 2024
Contract Administrative Assistant ($20k - 26k , 6 months contract) Manpower Services (Hong Kong) Limited 23 Dec 2024
Assistant Sales Manager / Senior Sales Officer in real estate (residential) Manpower Services (Hong Kong) Limited 23 Dec 2024
Assistant Human Resources Manager (real estate/construction exp preferred) Manpower Services (Hong Kong) Limited 23 Dec 2024

好工搜尋

職場熱話

  • 1
  • 2