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工作得越開心效率就越高?研究:員工的幸福程度會直接影響生產力
24 Oct 2019

 
企業在推出各個福利措施吸引人才的加入,期盼能維持幸福企業的形象,但同時也不能忽略員工工作的幸福程度。有人曾指「讓員工快樂工作能提升生產力」的定論遲遲未有證實,但最近終於有研究指出:「讓員工快樂工作,生產力的確會提升。」



據了解,這項研究是由英國牛津大學賽德倫商學院(SaïdBusiness School)經濟學家主導,研究人員在6個月內收集了英國最大私人企業之一英國電信(BT)僱用約1800名客服中心員工的數據,要求員工每週進行一次簡單調查:用表情符號表達他們的幸福程度,研究人員會將幸福數據與英國電信用來衡量生產率的評量標準進行對比。同時,研究人員還會追蹤員工的出勤、工作時間、休息時間和客戶滿意度。



研究報告發現,在員工表示非常快樂的時間裡比表示不快樂的員工,其生產率平均提高13%;另外還發現,外部因素也會影響員工的生產力,如在惡劣天氣的情況下也會影響到員工的幸福程度,從而影響他們的銷售表現。研究人員認為,類似客服中心工作之類的常規工作環境,從高成就中獲得的滿足感很小,使他們相信員工的心態與銷售之間的關係確實是因果關係。

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