Responsibilities 

• To manage and support business technology related to IT help desk services, incliding office and user support, Cloud, SDWAN, PC and mobile for whole group

• Supervising daily operations of network and server infrastructure in different sites

• Aligning IT infrastructure with current and future business requirements and goals

• Design and managing the infrastructure and IT operations solution to meet both functional, stable and technical requirements

• Assessing and purchasing new and replacement hardware

• Assuring that IT activities are within the limits of applicable laws, codes and regulation

• Develop and maintain clear IT service catalogue and service level agreements across incidents and service requests including but not limited to system usage, access, connectivity, email, end user devices usage, remote access, CCTV, printer usage etc.

• Testing, troubleshooting and adjusting information systems to operate effectively

• Implementing IT solutions, security of the network, data and its storage and communication systems to supporting IT solutions, security of the network, data and its storage and communication system to supporting organizational growth

• IT vendor sourcing and contract management

• Implementing IT guideling from parent company

Requirements 

• Bachelor degree in Information Technology, Computer Science or equivalent 

• 7 years of experience in IT operations across multiple sites/offices, with at least 4 years in leadership role

• Proficient in budgeting, procurement and vendor management

• Strategic vision to optimize service and reduce costs

• Capability to develop local connections in the region to balance benefit/ cost ratio of IT

• Strong technical knowledge in Microsoft M365, Azure, RMM, Endpoint, Wi-Fi, Networks infrastructure

• Hands-on experience in endpoint and email security operations

• Travel is required

• Languages required: Fluent in English, Mandari

Interested parties, please send your resume with expected salary to [email protected]. You can also click on the website www.easyjobhk.com for more details about the company