Responsibilities:

• Prepare and execute planning functions for Test Days in accordance with exam processes.
• Receive instructions from cluster operations five days prior to Test Day, organizing resources efficiently.
• Monitor performance dashboards to identify and address issues.
• Handle email correspondence with customers and exam boards.
• Perform various clerical and administrative tasks as required.
• Implement an engagement plan for Venue Staff, assisting the Operations Manager in staff selection, setting performance expectations, and fostering positive relationships.
• Address customer inquiries, serving as a point of reference for your area of expertise.
• Work with the Operations Manager to resolve customer complaints effectively, ensuring customers are kept informed throughout the process.

Requirements:

• • Good working knowledge of spoken and written English; fluent in Cantonese.
  • 1-2 years of experience in customer service preferred; fresh graduates are welcome.
  • High accuracy and attention to detail are essential, as exams are involved.
  • Strong customer relationship management, time management, and problem-solving skills.