• Provide technical guidance to teammates and technical support to clients

• Act as IT infrastructure subject matter expert / Level III engineer on solving different IT infrastructure problems

• Act as escalation point for other team members on IT infrastructure problems

• Monitor client’s infrastructures and execute preventive measures actively to prevent problems / issues from happening

• Work with helpdesk team leader on providing top level service to our clients in a timely and professional manner

• Provide infrastructure advice both internally and to clients on improving system efficacy, stability, performance and security

• Work with other teammates to design and execute technology solutions / projects

• Develop junior teammates on technical skill sets

• Maintain update records of client’s IT infrastructure

• Remains contactable via phone out of office hours

• Perform other ad-hoc duties as assigned

• Diploma or above in Information Technology, Software Engineering or related fields

• • Minimum 5 years' experience in a technology support role, with minimum 3 years' experience in a senior engineer role

  • Experience in a service provider environment is preferred

  • Trade floor or financial services IT experience is an advantage

  • Certificate holder of MCSE / MCITP, Microsoft MS / AZ, VCAP, VCP, CISSP, CISA, etc. is a plus

Key Skills

• Excellent command in both written and spoken English and Chinese (both Cantonese and Mandarin preferred)
• Ability to deliver results in an efficient manner in constrained timeframes
• Solid and strong hands on experience on Microsoft Windows Server technologies is a must
• Solid and strong experience with multi-sites infrastructure deployment
• Solid and strong hands on experience on IT infrastructure including servers, storages, data backups, replications, network, UPS, etc.
• Strong troubleshooting skills
• Excellent communication and interpersonal skills