Responsibilities:

• Champion a customer-first approach, ensuring an exceptional shopping experience for every client.
• Develop and maintain personalized relationships with clients to foster loyalty.
• Identify new opportunities for client acquisition and boutique growth.
• Collaborate on marketing initiatives and represent the boutique at events.
• Manage and update the client database for targeted CRM activities.
• Assist in recruiting and onboarding new team members.
• Motivate, mentor, and guide staff to achieve sales and service goals.
• Lead by example in professionalism, integrity, and teamwork.
• Share knowledge on luxury trends, industry updates, and brand expertise.
• Set daily and weekly priorities for the team in the manager’s absence.
• Ensure the boutique is always immaculate, organized, and welcoming.
• Oversee inventory management and ensure security protocols are followed.
• Handle customer service issues, including repair cases and challenging interactions.
• Actively contribute to sales by engaging with clients on the floor.
• Maintain adherence to company policies and operational procedures.

Requirements:

• Bachelor’s degree with 6+ years in high-end retail, preferably in luxury goods.
• Proven leadership skills with the ability to inspire and manage a team.
• Strong communication, networking, and customer service expertise.
• Experience in organizing events and managing high-profile clients.
• Fluent in English, Cantonese, and Mandarin.