Job Description:

• • • Support the team to operate managed service solution with incident management, problem management and change management
    • Support the team to provide technical support for managed service customer
    • To liaise with internal department, vendor and customer for deliver managed service

Requirements

• • • Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
    • Minimum 3 years relevant experience in supporting managed service project or in-house IT support, SI vendor, ISP or related disciplines
    • Good technical knowledge in various brands of networking product and solution such as Cisco, Juniper, Fortinet, Huawei, etc
    • Holder of professional certifications in Cisco, Aruba (such as CCIE, CCNP) in is preferred
    • Familiar with ITIL IT Service Management framework
    • Strong problem solving and analytical skills
    • Good customer service and interpersonal skills
    • Self motivated, customer oriented and able to work under pressure
    • Proficiency in spoken and written in both Chinese and English