Job no:497577

Work type:Full time

Location:China

Department:Ground Services

Key Responsibilities

• Assist the Manager, Airport Services (China) to drive and upkeep all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;

• Monitor and ensure the airport operation performance comply to company service level and standard;

• Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures;

• Upkeep the highest safety and security culture and standard in all Ground Operation area;

• Coordinate with local regulators and authorities on behalf of the company;

• Maintain the highest standard and on-time performance with continuous improvement;

• To handle delays, disruption and resolve complaint at frontline;

• Timely report to Station Manager and Headquarter of any irregularity situation;

• Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;

• Identify potential hazard, security threat and report to the station manager, carry out follow up action for risk mitigation;

• Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;

• Report to Station Manager and Headquarter timely if any changes in local governmental and aviation regulatory requirements

• Overtime duties and non-office hour standby might require;

• Overseas travel and shift duty is required.

Qualifications

• Degree holder or a qualification that demonstrates suitable experience in related discipline;

• 2 years aviation or civil airline experience;

• Knowledge of passenger handling is essential, additional knowledge in ramp and dispatch handling will be an advantage;

• Knowledge of Aviation Safety and Security;

• Excellent command of Mandarin and English, and written English;

• Basic knowledge in Microsoft Office;

• Good communication skills and team player;

• Excellent customer service mind-set;

• Able to work independently and under pressure.