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【職場心理學】失去客戶信任的五個小動作
05 Jul 2016

職場上經常面對客人,就連公司內部都要經常開會。除了運用語言或文字溝通,如果還能運用「肢體語言」,定必能進一步提升客戶和同事對自己的好感。動作會透露個性、心思,有時不經意的小動作,很可能在人家心中留下壞印象。

 

網上圖片
網上圖片

 

美國記者與作家協會前主席、著名講者Zetlin在網上列舉五種讓人對你失去信任的肢體動作。只要大家多加留意,自我檢視一下,配合個人經驗,就會無往而不利。

 

小動作1︰高舉下巴

高舉下巴這姿勢平常說就無問題,不仔細觀察也不會發現。不過,這姿勢給人「上對下」的感覺,會破壞別人對自己好感。抬起下巴,看人眼神變成從上到下,讓觀看的人覺得不舒服。與同事、客戶對話時要平視對方,注意有無不自覺抬起下巴。

 

小動作2︰眼神閃縮

不少人說話時,不習慣看著對方眼睛。少了眼神接觸,會讓對方覺得不受尊重,傳遞出「我無興趣」的感覺。研究指說話時必須有一半時間看著對方眼睛;聆聽對方發言時,更需有七成時間與對方保持眼神接觸,才不會讓對方覺得自己對這話題不感興趣。

 

網上圖片
網上圖片  

 

小動作3︰手插袋

手插袋相當舒服自在,但會給人「有事隱瞞」之感,要盡量避免。

 

小動作4︰雙手交叉胸口

很多人緊張時會不自覺將手抱住胸口,但會讓人有防衛感,給人難以親近感覺。試試提醒自己relax,胸口面對對方,傳遞出容易親近的感覺。

 

網上圖片
網上圖片

 

小動作5︰雙手枕在頭後

長時間對話時,部分人習慣向後一躺,將雙手枕在頭後。這樣沒錯可以relax,不過與同事及客戶討論事情時,感覺就不夠專業,看似對討論內容沒有興趣。

 

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好工推介

鐘錶銷售員 ( 全職/兼職 ) 威尼斯商貿有限公司 20 Dec 2024
營業代表 萬邦珠寶有限公司 06 Dec 2024
理財策劃經理( 津貼$25K-$48K ) AXA China Region Insurance Company Limited 03 Dec 2024
二手精英地產代理 世紀21聯誠物業 26 Nov 2024
Key account Manager/Category Manager Manpower Services (Hong Kong) Limited 23 Dec 2024
Procurement Officer (F&B, Meat Purveyor, up to $30k) Manpower Services (Hong Kong) Limited 23 Dec 2024
Factory General Manager (Station in Dongguan, up to $80K) Manpower Services (Hong Kong) Limited 23 Dec 2024
General Sales Manager (Office supplies , $70K x 14 + bonus) Manpower Services (Hong Kong) Limited 23 Dec 2024
Store Manager / Assistant Store Manager (Fashion, up to $31K + Commission) Manpower Services (Hong Kong) Limited 23 Dec 2024
Senior Human Resources Manager (Renewable contract) Manpower Services (Hong Kong) Limited 23 Dec 2024
Luxury Club/Hotel/Fine Dining/Waiter/Receptionist/Captain - $30k+3 month bonus Manpower Services (Hong Kong) Limited View all jobs Causeway Bay, Wan Chai District Waiting Staff (Hospitality & Touris Manpower Services (Hong Kong) Limited 23 Dec 2024
Bank Customer Services Officer ($19.5K) Manpower Services (Hong Kong) Limited 23 Dec 2024
Bank Senior Business Associate - Pricing & Governance ($66K, 9-month contract) Manpower Services (Hong Kong) Limited 23 Dec 2024
Bank Admin Officer ($19K, 12-months renewable contract) Manpower Services (Hong Kong) Limited 23 Dec 2024
銀行CS/ Call Centre/ Telesales/ Contact Centre (16-18k) Manpower Services (Hong Kong) Limited 23 Dec 2024
Contract Administrative Assistant ($26k - 28k , contract till Dec 2025) Manpower Services (Hong Kong) Limited 23 Dec 2024
Contract Administrative Assistant ($20k - 26k , 6 months contract) Manpower Services (Hong Kong) Limited 23 Dec 2024
Assistant Sales Manager / Senior Sales Officer in real estate (residential) Manpower Services (Hong Kong) Limited 23 Dec 2024
Assistant Human Resources Manager (real estate/construction exp preferred) Manpower Services (Hong Kong) Limited 23 Dec 2024

好工搜尋

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