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港女做facial遲到一個鐘發惡 大鬧美容院反指遲到係常識
23 Apr 2019



即使早已提前預約,但當中仍要準時到達是常識吧? 一名美容院職員在網上大呻遇到麻煩客人的經歷,指一名女客人預約美容服務,結果卻遲到逾一小時才到達。當她發現美容時間被扣減後,竟指自己光顧該店10年,一向都會遲到,但從來沒被扣過時間,直言「我要投訴你哋」。誰料,其後經理不但沒有維護員工,反指他們不應得罪客人,「叫我哋氹返個客」。


西客之道 Hispitality Secret截圖

一名美容院職員在facebook專頁「西客之道 Hispitality Secret」投稿,指自己曾在美容院任職客戶服務員,並分享自己遇到一名無理的女客人的經歷。樓主指,該女子早前預約下午1時做美容,服務過程約75分鐘,而美容院一般會預留個半小時。誰料,對方在2時05分才到場,足足遲了逾1小時。職員只好告知,因為美容師在3時會有客人,「只可以做到三點,佢一支箭就衝咗入房」。

誰料,該女客人在做完美容後,竟質問「點解會做唔足時間?我覺得你哋嘅服務差咗好多」,更指「如果唔夠時間應該一早同我講,等我今次唔好做」。職員只好再次解釋,由於她遲到甲因此需扣減服務時間。然而,她聞言竟反指,「吓!我不嬲都要遲15分鐘㗎啦,呢啲係常識嚟㗎喎,我一向都係咁㗎喎,個個都知㗎啦!」。


西客之道 Hispitality Secret截圖

職員雖然無奈,但為了不得失客人,只好向對方道歉,指「唔好意思,下次我哋補返時間俾你」。然而,她仍然得寸進尺,「我唔明白你哋呢啲咩服務囉,我喺度幫襯咗10年,一向都係咁樣遲到,一向都冇扣我時間,我要投訴你哋」。其後,樓主及同事隨即向經理匯報事件,但經理不但沒有維護員工,「仲同個女人一齊喺度發花癲,話我哋唔應該得罪個客,叫我哋氹返個客,如果唔係我哋就死梗」。

其後,不少網民紛紛留言,斥責該名女客人過分,直言「你宜家唔係遲15分鐘,係遲咗65分鐘auntie」、「呢啲客應該黑名單喎」、「佢覺得遲到好威威咁」等。另外,亦有不少人批評該名經理的處理手法不當,直斥「 癲經理配癲西客,難為班細嘅…」、「有點樣嘅經理就有點樣嘅客」等。

資料來源:星島日報、西客之道 Hispitality Secret

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