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國泰為系統出錯低價頭等機票「找數」:恭喜各位快閃參加者
03 Jan 2019


新春優惠第一弹。
11號國泰航空網上預訂機票系統因輸入錯誤,令頭等及商務客艙的機票變相「大減價」;隨後國泰12號在其社交專頁發文「恭喜各位快閃參加者」,表示期待在航班上與他們見面,又諷刺地指「從小就會錯就要認」。


國泰Facebook截圖

因為輸入錯誤令各大航班變相減價,訂購由越南或美國出發的航班,頭等客艙來回票價連稅部分低至988美元(7,706港元);商務客艙部分只需675美元(折合港幣約5,265)
不少網民得悉事件,馬上到網上預訂機票系統搶購機票,而國泰昨早發現問題機票後已即時停止相關機票。

當時不少人認為國泰或會全數退款解釋事件,惟國泰2號在其社交專頁發文祝大家新年快樂外,更恭喜所有成功在「大減價」情況購入機票的客人,「特價揮一揮衣袖開賣,不帶走一片雲彩結束!」最後更自嘲有錯,但會承認錯誤,公關認真了得!

國泰其後回應,因為員工在輸入資料時出錯而導致事件發生,亦指成功購買者不會取消訂單或要求補回差價。


圖片來源:網絡

雖然國泰新年第一日就出現「小烏龍」,但小編都好佩服國泰公關嘅處理方法!又唔知大家有無搶到今次嘅「減價飛」呢?



資料來源:星島日報

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