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國泰為系統出錯低價頭等機票「找數」：恭喜各位快閃參加者
03 Jan 2019


新春優惠第一弹。1月1號國泰航空網上預訂機票系統因輸入錯誤，令頭等及商務客艙的機票變相「大減價」；隨後國泰1月2號在其社交專頁發文「恭喜各位快閃參加者」，表示期待在航班上與他們見面，又諷刺地指「從小就會錯就要認」。


國泰Facebook截圖

因為輸入錯誤令各大航班變相減價，訂購由越南或美國出發的航班，頭等客艙來回票價連稅部分低至988美元(約7,706港元)；商務客艙部分只需675美元(折合港幣約5,265元)。 不少網民得悉事件，馬上到網上預訂機票系統搶購機票，而國泰昨早發現問題機票後已即時停止相關機票。

當時不少人認為國泰或會全數退款解釋事件，惟國泰2號在其社交專頁發文祝大家新年快樂外，更恭喜所有成功在「大減價」情況購入機票的客人，「特價揮一揮衣袖開賣，不帶走一片雲彩結束！」最後更自嘲有錯，但會承認錯誤，公關認真了得！

國泰其後回應，因為員工在輸入資料時出錯而導致事件發生，亦指成功購買者不會取消訂單或要求補回差價。


圖片來源：網絡

雖然國泰新年第一日就出現「小烏龍」，但小編都好佩服國泰公關嘅處理方法！又唔知大家有無搶到今次嘅「減價飛」呢？



資料來源：星島日報

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