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ref:OL02019506Post Date 16-Dec-2024
Talent Axis Management Consulting Group Limited
Vice President (Team Head), Customer Proposition (HNW) – Retail Banking
  • Proficient in Customer Proposition  
  • Exposure in managing HNW / Prestige  
  • 6 – 8 years of relevant experience

Job Responsibilities
  • Develop and execute strategies for acquiring, growing, and retaining High Net Worth (HNW) customers to meet business objectives and enhance customer experience.
  • Conduct market research and analyze customer behavior and needs to propose actionable initiatives for customer acquisition, cross-selling, service upgrades, loyalty enhancement, and retention, aligned with the strategic sub-segments’ value proposition.
  • Collaborate closely with product and channel teams to offer suitable products and services that holistically meet target customers’ needs, ultimately increasing the profitability of the HNW segments.
  • Plan, implement, and monitor sales activities, marketing campaigns, and customer events. Conduct evaluations and reviews to ensure efficient use of the approved marketing budget.
  • Work with counterparts to develop user-friendly and cost-effective sales and service platforms, aiming to improve customer experience at various touchpoints.
  • Provide guidance and coaching to subordinates to ensure they are competent in their roles.
  • Support marketing and loyalty programs for the private banking segment.
 
Qualifications and Attributes
  • Bachelor’s degree or higher in Finance, Marketing, Business Administration, or related disciplines.
  • At least 10 years of experience in marketing, preferably in HNW / prestige customer segment marketing and the banking field.
  • Excellent communication and interpersonal skills.
  • Strong quantitative and analytical abilities.
  • Self-motivated with great attention to detail.
  • Proficiency in written and spoken English and Chinese, including Putonghua.

地址︰香港上環干諾道中 111 號永安中心 23 樓 2302 室

Web-site : www.talent-axis.com

Email : [email protected]

Phone : +852 2905 8900


Tags for this job:

    • Industry
    • Others

    • Job Function
    • Banking & Financial Services : Financial Services

      Executive & Management : Executives Management (CEO, CFO, CTO, GM, MD etc.)

      Marketing & Public Relations : Marketing - Market Research

      Marketing & Public Relations : Public Relations - Event Management

      Sales, CS & Business Development : Business Development

    • Qualification
    • Bachelor Degree
    • Working Experience
    • 10 year(s)
    • Location
    • Not mentioned

    • Salary
    • Not mentioned
    • Employment Type
    • Full Time

    • Benefits
    • Not mentioned

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